Refund policy
RETURN & REFUND POLICY
At OMARO, we take product quality and hygiene seriously. Due to the nature of skincare products, we follow a strict but fair return and refund policy.
Please read this policy carefully before placing an order.
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1. No Returns on Used or Opened Products
For hygiene and safety reasons, we do not accept returns or refunds on products that have been opened, used, or tampered with, even if only partially used.
Once the product seal is opened, the item becomes non-returnable and non-refundable.
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2. Eligible Cases for Return / Replacement
We will accept a return or offer a replacement only in the following cases:
Damaged product received
Incorrect product received
Package leaking or broken at the time of delivery
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3. Conditions for Raising a Request
To be eligible for a return or replacement:
Request must be raised within 48 hours of delivery
Product must be unused, unopened, and in original packaging
Clear images and/or an unboxing video must be provided showing the issue
Requests raised after 48 hours will not be accepted.
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4. How to Raise a Return Request
Order ID
Registered email address
Images / video of the issue
Brief description of the problem
Our team will respond within 2–3 business days.
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5. Refunds
Refunds are issued only if a replacement is not possible.
Refunds are processed to the original payment method
Refunds may take 5–7 business days to reflect
Shipping charges (if any) are non-refundable
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6. Cash on Delivery (COD) Orders
Refused or undelivered COD orders are not eligible for refunds
Repeated COD misuse may result in order or account restrictions
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7. Skin Reactions & Allergies
A patch test is strongly recommended before use
OMARO is not responsible for individual skin reactions or allergies
Skin reactions do not qualify for returns or refunds
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8. Final Decision
All return and refund decisions made by OMARO are final and binding.
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Contact: support@omaro.co